Terms of service

1. Company Information

This website is operated by Hilisos.

  • Store Name: Hilisos

  • Business Address: 74 Stranmillis Rd, Belfast, BT9 5AD, United Kingdom

  • Email: hilisosgolia@gmail.com

  • Phone: 028 9068 1881 By accessing or using this website, you agree to be bound by these Terms of Service.

2. General Conditions

By using our website and placing an order, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You agree to use our website only for lawful purposes.

  • You will not use our products or services for any illegal or unauthorized activity. We reserve the right to refuse service to anyone at any time for violation of these terms.

3. Products and Availability

  • All products are subject to availability.

  • We reserve the right to limit quantities or discontinue products at any time.

  • Product descriptions, images, and prices may be updated without notice.

  • We aim to ensure accuracy, but minor errors may occur.

4. Pricing and Payment

  • All prices are displayed in the applicable currency at checkout.

  • Prices may change at any time without prior notice.

  • Payment must be completed at the time of order.

  • We accept secure payment methods displayed at checkout.

  • We do not store full payment card details.

5. Order Processing

  • Once an order is placed, you will receive an order confirmation email.

  • Orders are processed after payment is successfully completed.

  • We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

  • If an order is cancelled after payment, a full refund will be issued.

6. Shipping

  • We ship to the United Kingdom.

  • Standard delivery time: 3–5 business days.

  • Shipping is always free.

  • Delivery times are estimates and may vary due to external factors such as carrier delays.

7. Returns and Refunds

Our return policy is part of these Terms of Service:

  • Returns are accepted within 30 days of delivery.

  • Return shipping is free.

  • No restocking fees apply.

  • Refunds are processed within 14 business days after inspection. For full details, please refer to our dedicated Return & Refund Policy.

8. User Responsibilities

You agree not to:

  • Misuse the website or interfere with its functionality.

  • Attempt unauthorized access to systems or data.

  • Provide false or misleading information when placing an order.

9. Intellectual Property

All content on this website, including product images, text, branding, and design elements, is the property of Hilisos or its suppliers and may not be copied or reused without written permission.

10. Limitation of Liability

Hilisos is not liable for:

  • Indirect or incidental damages.

  • Delays caused by shipping carriers.

  • Minor product variations in color, shape, or appearance. Our liability is limited to the value of the purchased product.

11. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including natural disasters, strikes, transport disruptions, or government restrictions.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your data is collected and used in compliance with the UK GDPR.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page with a revised date.

14. Contact Information

For any questions regarding these Terms:

  • Email: hilisosgolia@gmail.com

  • Phone: 028 9068 1881

  • Address: 74 Stranmillis Rd, Belfast, BT9 5AD, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday)