FAQ – Hilisos

How long does shipping take?

We offer free standard shipping across the United Kingdom, with delivery in 3–5 business days after processing.

Do you offer free shipping?

Yes, shipping is always free — no minimum order required.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can follow your delivery in real time.

Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. After that, your order may already be processed and shipped.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

Do I have to pay for return shipping?

No, return shipping is completely free.

How long does it take to receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Do you charge restocking fees?

No, we never charge restocking fees.

Are your products high quality?

Yes, all our products are selected with a focus on durability, safety, and reliability for home use.

Do your products come with instructions?

Yes, all applicable products include clear setup and usage instructions to make installation quick and easy.

What if my item arrives damaged?

If your item arrives damaged or defective, contact us within 48 hours with photos, and we’ll provide a replacement or full refund.

What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Discover, and Diners Club.

Is my payment information secure?

Yes, all transactions are protected with secure encryption technology, ensuring your information is safe.

How can I contact you?

You can reach us anytime at hilisosgolia@gmail.com or 028 9068 1881. We respond within 24 hours on business days.

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