Privacy policy

Privacy Policy for Hilisos

1. Company Information

This Privacy Policy describes how Hilisos collects, uses, and protects your personal data.

Store Name: Hilisos
Business Address: 74 Stranmillis Rd, Belfast, BT9 5AD, United Kingdom
Email: hilisosgolia@gmail.com
Phone: 028 9068 1881

2. Data Controller

Hilisos is the data controller responsible for your personal information collected through this website and related services.

3. Information We Collect

We collect the following types of personal information when you place an order or interact with our website:

A. Personal Information: Full name, billing and shipping address, email address, and phone number.
B. Order Information: Products purchased, order details, and payment confirmation (processed securely via payment providers; we do not store full card details).
C. Technical Information: IP address, browser type, device information, cookies, and usage data.

4. How We Use Your Information

We use your data for the following purposes:

To process and fulfill orders.
To deliver products to your address.
To provide customer support and send order updates.
To comply with legal obligations (tax and accounting).
To prevent fraud and ensure secure transactions.
To improve our website and services.

5. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

Contract performance: Order processing and delivery.
Legal obligation: Tax and accounting requirements.
Legitimate interest: Fraud prevention and service improvement.
Consent: Marketing emails (if you have opted in).

6. Sharing of Personal Data

We do not sell your personal data. We may share data only with trusted third parties necessary for business operations:

Payment processors: For secure transactions.
Shipping carriers: For order delivery.
Shopify: The e-commerce platform hosting our store.
Legal authorities: Only if required by law.

7. International Data Transfers

As we operate within the UK, your data may be processed in different countries by our service providers. We ensure appropriate safeguards are in place to protect your personal data in accordance with the UK GDPR.

8. Cookies

We use cookies to improve website performance, remember preferences, and enable shopping cart functionality. You can disable cookies in your browser settings, though some features may not function properly.

9. Data Retention

We retain personal data only as long as necessary:

Order data is kept for legal and accounting requirements.
Customer support records are kept for service purposes.
Marketing data is kept until consent is withdrawn.

10. Your Rights (UK GDPR)

As we are based in the UK, you have the right to:

Access or correct your personal data.
Request deletion of your data (“right to be forgotten”).
Withdraw consent at any time.
Request data portability or object to processing. To exercise these rights, contact: hilisosgolia@gmail.com.

11. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

12. Third-Party Services

We use third-party services like Shopify, payment gateways, and shipping providers. These services have their own privacy policies governing their data processing.

13. Children’s Privacy

Our store does not knowingly collect personal data from individuals under the age of 18.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

15. Contact Information

For privacy-related questions or requests:

Email: hilisosgolia@gmail.com
Phone: 028 9068 1881
Address: 74 Stranmillis Rd, Belfast, BT9 5AD, United Kingdom
Response time: 24–48 business hours (Monday–Friday)